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The information in this book gives great insight to effectively resolve the problems created when people have different perspectives. Whether within a personal or professional context, the strategies explained by Dr. Frame translate practical application from sophisticated psychological theory. Through the time-honored practice of using stories to teach, the reader can gain a thorough understanding of how to work effectively with others by first recognizing fundamental needs that drive behavior. Learning from this book will be time and effort well spent. Dave Funk CoAuthor, Teaching with Love and Logic